Empower clients as a Client Support Specialist at Jonas Software. Engage with users of our SaaS Construction Management Cloud App through effective training and timely troubleshooting.
This new position is designed for someone eager to take charge of customer inquiries and become a trusted resource for users. Your 3-5 years of customer support experience in software will be crucial as you strive to provide exceptional service. Utilize your analytical skills to improve processes and enhance the overall customer experience.
Key Responsibilities:
• Serve as team lead and product expert
• Resolve client issues efficiently and professionally
• Conduct training sessions for application use
• Improve the customer knowledge base and training resources
• Support ongoing process improvements
Requirements:
• 3-5+ years of experience in customer support
• Familiar with basic accounting and technical concepts
• Strong problem-solving and conflict management skills