Responsibilities

• Track assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Locate and contact debtors to inquire about payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints from debtors.
• Investigate and resolve payment discrepancies and disputes.
• Create trust relationships with debtors to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Cooperate with key customers or portfolios of $20M or more.
• Maintain past‑due percentage at 3% or less.
• Keep balances over 90days in less than 2%.
• Provide assistance to the Credit Department when orders are on hold, and to the Cash Department with unapplied, short, and over‑payments.
• Assist in the resolution of payment discrepancies and dispu...