Position overviewWe are thrilled to announce the establishment of the new GBS Americas Center in Guadalajara, Mexico.This strategic move marks a significant milestone for allnex as we strengthen our presence in the Americas and scale our operations efficiently across the region.The GBS Americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.ResponsibilitiesTakes care of customers & their orders, enquiries and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.Follow up on customer orders, independent negotiations with customers concerning order details (delivery date, quantity, partial deliveries).
Catching hold of customer complaints, find and establish solutions once complaint is Customer Service related.Pursues timely communication, shipment and documentation through assertive and cooperative communication with sales/BU, other o...