Job Summary

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling

Key Responsibilities

• Perform preventive and corrective maintenance on equipment and systems at the customer's site.
• Diagnose and resolve technical problems in the field, providing immediate support.
• Install, configure and calibrate equipment, ensuring its proper operation.
• Train customers on the proper use of equipment and systems.
• Manage service calls, document activities and maintain detailed records.
• Collaborate with the engineering team to solve complex problems and propose improvements.

Qualifications and Requirements

• Engineering, Information Technology or related field.
• Proven experience in field technical support, preferably a...