The Job

Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.

Work Model

100% Work from Office (5 Days a Week)

Shift Pattern

Rotational Shifts & Rotational Week Offs

Operations and Administration

• Provide 1st line support using ServiceNow Live Chat & Phone service. Prompt responding is vital.
• Provide remote/virtual support using Zoom or other remote tools available to technicians.
• Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
• Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.

Escalations, Collaboration, and Documentation

• Record Incidents accurately and timely in the ServiceNow ticket management system.
• Identifying outdated docu...