Job Function: Sales

Digital Sales Account Manager

As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts.

Responsibilities

• Build and maintain strong, trust‑based relationships with SME clients, understanding their needs and goals.
• Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
• Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
• Address and resolve post‑sales issues, collaborating with cross‑functional teams to troubleshoot problems.
• Maintain a comprehensive understanding of clients’ business landscapes, i...