Assist in building and maintaining positive relationships with clients to support product adoption and customer satisfaction.
Help capture and forward client feedback to Product and Development teams.
Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
Support the onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
Assist in identifying opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
Provide strategic account management to drive client engagement and product value realization.
Maintain accurate records in CRM (HubSpot) and other systems for internal visibility.
Monitor the company’s digital and social media channels for possible client inquiries and ensure timely response or escalation.
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