Provide IT operation support mainly for ETRM (Energy Trading and Risk Management) system, as well as other business applications.
Collaborate with business users, ETRM vendors, Azure infrastructure engineers and other stakeholders to ensure the operation of supported systems.
Work closely with internal IT teams and external partners to support projects, system enhancements, and operational initiatives.
Prepare and maintain periodic and ad-hoc reports, including monthly service reports, security log reviews, incident reports, and operational documentation.
Participate in IT audits and support audit-related activities, including evidence collection and compliance reviews.
Perform Azure SQL Database administration, maintenance, monitoring, and troubleshooting.
Coordinate with management, end users, and IT vendors to investigate and resolve technical issues in a timely manner.
Support continuou...
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