Job Overview

The Client Services Business Management and Analytics function (BMA) supports the Global Client Services team, partnering with CS leads and finance teams to manage its overall performance and cost targets through the monthly production of KPIs, ExCo reporting, headcount tracking, and monthly cost reconciliation including T&E.

It is responsible for the development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports, Excel Reports, and other tools working with cross-functional teams across Osttra’s suite of products. The analytics team supports the Client Service leadership in providing transparency across their key risk indicators in order to manage their business and maintain a robust control framework, in addition to ExCo reporting and escalation through appropriate metrics/forums; it is pivotal in monitoring and measuring overall productivity and output, and ensuring that cost targets are met with risks ef...