Responsibilities:

Provide timely support, troubleshooting and resolutions in support of end user issues relating to but not limited to operating systems, hardware, networks, and corporate applications.

Ability to work with IT users and administrators either directly or remotely across different time zones based in Europe, Asia, Africa, North & South America.

Ability to work out of, and be accountable through a ticketing system.

Maintenance and project work related to various cloud platforms including: · Entra ID · Power Automate · Azure Foundry · AI Platforms · Office 365 applications · Azure Virtual Machines and Appliances

Respond to security alerts and events.

Ensure all users and systems are in compliance with the Corporate IT policies and report appropriately all non-conformities including all software licensing and security issues.

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