Provision of routine hardware service or remote diagnostic activities under close supervision, ensuring achievement of contract service levels with the contracted clients.
Continuously use appropriate operating systems, hardware, tools and documentation to maintain the configuration management system, including the configuration management database (CMDB).
Successfully perform the full range of defined tasks associated with operating and controlling installed hardware and software on a continual basis.
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
Follow agreed plans or instructions to install or remove items of hardware and/or software, tracking and checking necessary items to ensure they match the instructions or plans.
Continually install or remove hardware and/or software using supplied installation instructions ...
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