Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB).
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
Requirements
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
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