Key Responsibilities Assist in troubleshooting and resolving technical issues for Windows laptops /desktops, Android, iPhone, and Mac devices. Provide basic hardware support for Dell, HP, Lenovo PCs and laptops (training provided). Support printer hardware and managed print services. Perform software troubleshooting, including reimaging computers and wiping / restoring hard drives. Install and decommission IT equipment (IMACD activities). Help users with data backup and restoration. Work closely with Service Desk / Remote Support teams as hands-and-feet support. Take ownership of assigned tickets and follow through until resolution. Use the internal ticketing system to log, categorize, and prioritize support requests. Support Incident and Problem management activities. Maintain accurate IT asset records. Perform monthly asset verification. Update spare parts and equipment inventory. Assist with equipment disposal as required. Participate in IT projects such as: PC refresh activities. O...