Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
Asset input - To ensure that all assets are correctly entered into the system.
User Satisfaction - To ensure that the user is satisfied with the service provision
Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
All calls which can be resolved remotely is redirected back to the remote support team.
Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
Productive Time - Maintain productivity of >75%
Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
Closure Codes - To ensure that correct closure codes are used
Work Flows - Adherence to Call Managemen...
Ready to Apply?
Join thousands of Americans building their careers