Job responsibilities

• Supporting partner API integrations during onboarding and launch;
• Consulting partners and commercial stakeholders on API functionality;
• Handling requests coming through the ticketing system;
• Validating the quality of partner integrations;
• Logging information about integrating partners;
• Conducting Zoom/Google Meet calls with partners;
• Working with API logs and troubleshooting errors;
• Escalating requests to other teams when needed;
• Maintaining and updating the knowledge base.

Requirements

• At least 1 year of experience in API technical support (2nd–3rd line support)
  OR experience with API integrations, launch, and support of API clients;
• Time management, strong communication skills, proactivity, and willingness to learn;
• Confident experience working with APIs and Postman;
• Ability to persuade and i...