Job Description Key skills / attributes / position-specific competencies Knowledge of Microsoft Desktop and server applications. Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). Excellent written and verbal communication skills – especially in writing professional reports. Strong telephonic and written etiquette. Information technology system support skills. Professional and punctual approach. Commitment to customer service and exceptional attention to detail. High level of integrity and confidentiality. Able to work under pressure. Self-motivated. Problem‑solving. Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts. Typical Experience Knowledge of Microsoft Desktop and server applications. Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). Excellent written and verbal communication skills – especially in writing professional reports. Strong telepho...