Description

Provides advanced after-hours IT operational support to ensure the stability, availability, and readiness of enterprise systems, applications, and batch processes.

The role focuses on proactive monitoring, incident detection, first-line troubleshooting, and escalation during non-business hours to ensure all critical services and batch processes complete successfully and the business is operationally ready at the start of the working day.

Key responsibilities will include amongst others:

User Support

Provide first-line support to internal users and systems during after-hours operations by responding to alerts, incidents, and service disruptions.

Ensure timely resolution or escalation of issues impacting business services.

Batch Process Management

Monitor and manage scheduled batch processes using enterprise job scheduling tools (e.g. Dollar Universe, Control-M).

Ensure successful ...