Responsibilities

• Providing IT support across one or more schools, diagnosing and resolving common technical issues
• Managing and progressing support tickets in line with SLAs
• Maintaining clear communication with users throughout issue resolution
• Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
• Supporting classroom technology and AV equipment
• Assisting with device rollouts, upgrades, and IT projects
• A strong interest in IT and a desire to build a career in technical support
• Basic understanding of IT systems and troubleshooting
• Good communication and customer service skills
• Ability to manage workload and prioritise tasks
• A proactive and willing-to-learn attitude

Knowledge & Skills

• Understanding of IT support in a multi-user environment
• Knowledge of data protection and information se...