Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
• Assist customers with product features, order issues, and technical troubleshooting.
• Escalate complex issues to the appropriate team when needed.
• Ensure a high level of customer satisfaction by providing personalized support.
• Maintain accurate records of customer interactions in our CRM system.

Requirements

• Native or fluent in Italian (C2 level).
• Strong communication skills in English (minimum B2 level).
• No prior experience required – entry-level candidates are welcome!
• Positive attitude and willingness to learn.
• Ability to work on-site in Lisbon.

What We Offer

• Competitive base salary.
• Comprehensive benefits package, including private health insuran...