Role Overview

The purpose of this role is to develop knowledge bases and FAQs for product support activities and work with support team to evaluate complex customer problem, identify root causes and derive resolutions.

Requirements

Qualifications

• Grade 12
• Blasting Certificate
• Bachelor's degree in mining or equivalent

Advantageous

• Surface Blasting Technology (Academy of Explosives Technology)
• AXXIS Certificate

Work Experience

• 2 years demonstrated experience in surface and underground mining blasting
• 2 years demonstrated experience in use of the AXXIS system

Responsibilities

• Work with development team in performance analysis of new products and enhancements.
• Analyse industry trends and market demands to recommend product enhancements.
• Work with Global Product manager in product promoti...