The ProdOps Specialist is responsible for the technical reliability and operational integrity of our transaction platforms. This role serves as the high-level technical bridge between Product Management, Software Development, and External Partners. You will focus on the health of the live environment, ensuring that complex third-party integrations and transaction lifecycles function without interruption.

Roles and Responsibilities

1. Technical Investigation & Diagnostics

• Log & Trace Analysis: Analyze application logs and system traces to identify failure points, latency issues, or bottlenecks in the production environment.
• Production Deep-Dives: Lead deep-dive investigations into production defects and software anomalies to ensure rapid resolution.
• Technical Liaison: Partner with Software Development teams to isolate root causes and validate technical fixes.
• Environment Validation: Reproduce complex issues in Staging...