Job Title: Junior Quality Control Specialist

Location: Pensacola, FL or Winchester, VA

Type: Contract

Compensation: Negotiable

Work Model: Hybrid – onsite and remote

Hours: 40 hrs a week


Responsibilities

• Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality

• Provide and document feedback to team members and leadership through standardized tools

• Identify team member and peer areas of improvement and provide prompt recognition of positive performance

• Identify and report situations/patterns of activity indicating potential fraud or abuse

• Identify and report training, procedural, and automated systems issues and/or concerns

• Assess the impact of process and procedural changes on member service quality

• Maintain, apply, and communicate knowledge changes and new trends in quality system...