Key Responsibilities :

Must Have:

• Experience in BGV operations/quality/compliance at BGV vendors (not just corporate HR).
• Hands-on with end-to-end verification workflows: education, employment, address, criminal court records, ID checks, reference checks.
• Proven SLA governance & escalation handling with enterprise clients.
• Exposure to compliance & data privacy (DPDP Act/India, GDPR exposure a plus).
• Operations: queue management, QC frameworks, SOP creation.
• Tooling: experience with BGV platforms (internal vendor tools, ticketing, case mgmt.); comfort with Excel/reporting.

Good To Have:

• Multi-country verification exposure (US/EU/APAC).
• Built/optimized playbooks, risk scoring, or exception handling.
• Worked with integration models (ATS/HRIS data flows) and vendor API/portal ops.