Duties & Responsibilities

A dynamic provider of tailored Workforce Management and Software Solutions seeks a talented & ambitious Junior Support/SQL Developer who will primarily be responsible for the Customer Support function. You will also assist with Software Development and/or the implementation of software solutions and/or the development of business requirements. It's imperative that the candidate demonstrates a competency in (and enjoys) information systems. This is an entry-level position that, depending on the successful candidate’s preference and skill, can grow to one of the following: managing the Customer Support function (this will grow exponentially in the next few years) or Full-time Developer or Client Account Management.

DUTIES:

• Oversee the customer support function in its entirety.
• Classify support tickets into root causes to enable rolled-up reporting.
• Develop and share reports highlighting the root ...