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Junior Supporter ITSD - Danish Speaker - Gdańsk

Company

Arla foods

Location

Gdańsk, Pomeranian Voivodeship

Posted

July 02, 2026

Position Overview

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

  • Provide end-user support and remote troubleshooting

  • Prioritize and manage multiple tickets simultaneously

  • Act as an escalation point for urgent IT incidents

  • Suggest process improvements based on recurring issues

  • Record and escalate unresolved problems using ITSM tools
  • What will make you successful


    We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in ...

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