**Company description**

We are Re:Sources, the backbone of Publicis Groupe, composed of a group of stellar Advertising and Public Relations Agencies. We provide technological, financial, and operational solutions that enable Agencies to shine with their clients! We have more than 100,000 people worldwide and continue to grow!

**Overview**

We are seeking a skilled and customer-oriented System Support Analyst to solve all the AD Solution System (financial system) incidents within Service Now program
according to the catalog service. Improve the use of this program in Publicis Groupe by
informing the users of Brazil (Agencies and SSC) how to use it.

**Responsibilities**

**Technical Support**

+ Serve as the first point of contact for all inbound AD Solution System issues and requests from remote customers across various Publicis Groupe companies.
+ Handle a high volume of technical support requests received via phone, email, an...