Responsabilities

• Knowledge of Office365, Adobe and Autodesk products
• Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks
• Perform the installation, configuration, layout and maintenance of hardware and software equipment’s
• Solve, manage and document customer’s queries, tickets and requests and develop other departmental administrative tasks
• Solve most tickets in the first contact and otherwise elevate it with criteria
• Automate processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,...) to improve and maintain the environment
• Test internal developments and improvements
• Monitor and update the inventory of hardware and software
• Ensure that you meet the quality standards required for the support service
• Collaborate with other team members, when it’s n...