About the opportunity:
We are looking for a Technical Support Specialist to assist our customers and employees with
technical issues when facing our products and services.
Your responsibilities will include resolving queries, recommending solutions and guiding product users through features and functionalities.
Ultimately, You will help establish our reputation as a company that offers excellent customer support.

What you’ll be doing:

• Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines.
  

• Identifying points of interest, assisting customers with how to use specific features.
  

• Analyzing and reporting recurring issues.
  

• Enriched the company internal knowledge base with information, walk through and
  “How-to” written guides for customers and developers both.
  
• Gather feedback from the comp...