Welcome to CrunchEquation, a managed-services partner for iGaming brands. We bring together VIP, CRM, customer support, marketing, compliance, and operations to deliver premium player experiences and sustainable growth.
We’re hiring a VIP Account Manager to nurture and grow high-value player relationships across sportsbook and casino. You’ll deliver white-glove, compliant service, manage tailored offers, and collaborate with cross-functional teams to lift retention, NGR, and lifetime value.
Key Responsibilities:
- Build long-term trust and advocacy, resolve issues swiftly and professionally.
- Identify opportunities to increase activity and share of wallet through tailored incentives and experiences.
- Execute reactivation and save plays based on churn-risk signals and lifecycle stage.
- Propose and deliver individualized offers within guardrails; track ROI and bonus cost/NGR.
- Coordinate hospitality (events, gifts, travel) with clear approvals and post-event repo...