🌱 Genki is a Japanese word that means healthy, energetic, and full of spirit. That's us!

🚀 We're a fast-growing, fully remote startup.

🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we've helped over 50,000 nomads with worldwide health insurance.

We are looking for a Customer Care Agent to care for our customers in the time zones of the Americas.

Your responsibilities will be:

• Provide friendly, clear, and professional support via email and chat.
• Assist customers with inquiries about our products, claims, payments, and account management.
• Guide customers through processes such as onboarding, data changes, or policy updates.
• Escalate complex issues to managers or...