Junior/Middle Client Support Specialist ID73386

Job Information

City: Salvador

State/Province: Bahia

Postal Code:

Department: IT Services

Job Description

This role delivers outstanding support to assessment clients of a higher education SaaS platform, primarily through email, ticketing, and occasional virtual conferencing. The Specialist will develop expert-level knowledge of the platform, maintain accurate support records, and serve as a client advocate in cross‑functional escalations.

Responsibilities

• Deliver outstanding support to assessment clients via email, ticket updates, and virtual conferencing.
• Create and maintain strong client relationships.
• Acquire expert‑level knowledge of the assessment platform to efficiently solve client problems.
• Maintain accurate records of client interactions through the support platform.
• Evaluate, recommend, and test ...