About the role

Te Herenga Waka – Victoria University of Wellington is currently recruiting a Team Leader, Student Success to join Tītoko – Centre for Student Success team on a 12‑month fixed‑term, full‑time contract.

Key Responsibilities

• Deliver the operational management of key business processes including planning and delivery of holistic student support and student administration processes for the team in accordance with university regulations, policies, and procedures.
• Contribute to the continuous development and improvement of student administrative processes.
• Ensure robust processes are followed to enable accurate entry of data into Banner, the Student Information Management System, and maintain effective records of student engagement in the Customer Relationship Management system (CRM).
• Mitigate risks, manage issues professionally, and prioritise business continuity.
• Provide effective leadership, management,...