contact customers through phone calls, emails, messages, and personal visits regarding overdue payments. Follow up on outstanding accounts and ensure timely collections. Negotiate repayment plans and payment commitments with customers. Maintain accurate records of customer interactions and collection activities. Update collection status in the company’s CRM or collection software. Investigate and trace customers with incorrect or changed contact details. Achieve assigned collection and recovery targets. Ensure all collection activities comply with company policies and legal guidelines. Prepare daily, weekly, and monthly collection reports.