Job Description

POSITION SUMMARY :

To manage and support assigned key accounts by delivering responsive customer service, coordinating order fulfilment, and working closely with internal teams to meet customer expectations and strengthen long-term relationships.

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

Key Account & Customer Service Management

• Serve as the primary contact for assigned key accounts, ensuring prompt and professional responses to customer enquiries and requests

• Build strong working relationships with customers by understanding their business needs, priorities, and service expectations

• Handle customer concerns, complaints, and service issues with urgency, working across teams to achieve timely resolution

• Provide accurate updates on order status, delivery schedules, and any supply constraints to maintain customer confidence

• Support customer retention and sa...