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Job Title: Key Account Manager - Operations
Location: Hyderabad
Department: Operations
Reports to: Assistant Manager -Customer Success
Job Overview:
The Key Account Manager - Operations is responsible for managing client accounts within the Operations department, ensuring effective coordination, timely delivery of services, and ongoing client satisfaction. This role acts as the primary point of contact between clients and the operations team, ensuring all processes align with business goals and client needs. The Account Manager will also support process improvements and optimise workflows, contributing to operational excellence and client retention.