Responsibilities

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs o...