Key Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Acting as the main point of contact between key clients and internal teams.
• Addressing and resolving key clients’ complaints
• Drive account growth through upselling, cross‑selling, and renewals
• Ensure high customer satisfaction and long‑term retention
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long‑term goals.

New Sales & Business Development

• Identi...