Seller Success & Relationship Management

• Serve as the main contact for assigned sellers, including senior stakeholders.
• Build long‑term, trust‑based relationships with sellers and stay responsive, even beyond standard work hours if needed.
• Drive seller engagement, retention, and satisfaction.

Operational & Performance Support

• Ensure smooth onboarding and FBS compliance.
• Monitor inventory and replenishment; prevent stockouts.
• Address billing, reconciliation, and value‑added service (VAS) concerns.
• Coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.

Growth & Business Insight

• Analyze data to identify growth opportunities and risks.
• Build action plans to increase ADO (Average Daily Orders) and expand assortment.
• Support campaigns and initiatives with category and marketing teams.
• Conduct performance re...