Overall purpose of the job

The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and r...