Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
Maintain accurate client records, keeping track of any contract updates and renewals
Liaise and work between customers and cross‑functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to clients
Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
Generate pr...
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