**albo**
albo is a leading fintech company offering financial products to individuals and SMB's with the mission to bring financial freedom to everyone everywhere.
**About the role**
The Key Account Manager will be responsible for client care, retention, and follow-up for both assigned companies and cases that require resolution.
**What would you do?
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- Nurture strong relationships with clients to increase revenue for the company (client acquisition and workers/payroll).
- Attend and resolve client issues and inquiries.
- Develop a deep understanding of clients' needs and requirements to prepare tailored made business solutions.
- Negotiate contracts with clients and meet deadlines to achieve the long-term objectives.
- Keep records up to date in our CRM.
- Responsible for saving companies with cancellation requests.
- Follow up on business growth, business needs, and development.
- Development and execution of the referral progr...