Key Accounts Admin


Your main responsibilities

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+ Preparing documentation, and producing reports for meetings

+ Prepare for and attend key account management meetings when required

+ Take and screen calls, enquiries and requests, and handle appropriately

+ Deal with incoming email and often correspond on behalf of management efficiently and professionally

+ Keep the clients up to date with all issues regarding their contract and follow up on any requests

+ Respond to clients needs promptly and be the first point of call ensuring customer service is paramount

+ Maintenance of files, assisting with worksheets, schedules, and other service-related documents

+ General administrative duties - including typing correspondence, dictation, record keeping etc

+ Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs

+ Producing ...