Responsibilities

• Develop and execute regional key customer service strategies, focusing on industries such as Finance, Government, ISP, and Internet sectors.
• Analyze customer, competitor, and partner landscapes to identify key service opportunities and strategic focus areas.
• Improve customer satisfaction by developing and implementing structured strategies and action plans.
• Manage customer service operations, including handling key issues and driving continuous service improvement initiatives.
• Oversee installed base management and support maintenance service renewals.
• Coordinate regional customer service activities and ensure effective resource allocation to support frontline operations.
• Build and develop the customer service organization, including capability frameworks, training programs, and talent development initiatives.
• Enhance service delivery capabilities through structured enablement an...