Requirements Ensuring data completeness and accuracy and data provision based on queries Working closely with IT and business on development/change requests Conducting preliminary and independent analysis on IT issues Addressing /perform corrective actions to solve potential issues Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization Providing education and training to local end users in both IT and process aspects Preparing business process documentation such as desktop procedures, work instructions, user guides, etc. Collecting and summarizing business requirements Managing testing through setting up test environment, participating in UATs and Customer creation of sce...