Kinetic, a business unit of Uniti (http://www.uniti.com/) (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com



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**About the Role:**


The Associate Director, IVR Strategy & Customer Automation, is responsible for leading the strategy, governance, and evolution of IVR and AI-driven customer interaction capabilities across the contact center experience. This leader will drive the modernization of customer self-service and automation capabilities across voice and related service channels.


This role requires a strategic and forward-thinking leader with proven experience delivering conversational AI, intelligent automation, and customer experience transformation....