Join KitchenAid as a Field Service Manager, leading service operations and quality for small appliances. This role emphasizes bilingual communication and operational excellence based in Mississauga.
In this position, you will manage the Authorized Service Network while focusing on improving repair efficiency and customer satisfaction. You will analyze service data to develop strategies that promote high-quality standards and support service partners to enhance their operational capability. Your expertise will empower every team to deliver remarkable service experiences.
Key Responsibilities:
• Collaborate with quality teams on defect reporting
• Monitor service center performance and implement improvements
• Analyze claims and service data for trends
• Lead onboarding for Authorized Service Centers
• Ensure timely and accurate communications with all partners
Requirements:
• Post-secondary degree or equivalent technical qualification
• 4-6 years of service...