Transform service delivery at KitchenAid as a Field Service Manager based in Mississauga. This bilingual role focuses on enhancing service quality for small appliances through effective network management.
Join the KitchenAid Small Appliance Team, where you will lead the Authorized Service Network to ensure consistent and high-quality repair services. Your responsibilities will include onboarding and managing service centers while analyzing performance data to make strategic recommendations. Collaborating cross-functionally, you will drive continuous improvements and enhance customer satisfaction by addressing operational gaps in service delivery.
Key Responsibilities:
• Lead the onboarding of Authorized Service Centers
• Conduct trend analysis on service performance data
• Develop action plans to improve service outcomes
• Enhance collaboration across departments for better service
• Ensure accuracy of technical bulletins and updates
Requirements:
• Bilingua...