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Knowledge Management Lead

Company

119 dinCloud Pakistan (Private) Limited

Location

lahore, punjab

Posted

June 17, 2026

Position Overview

Runbook Development and Governance

  • Define the structure and standards for operational runbooks across XTIUM.
  • Develop and maintain runbooks covering key operational workflows.
  • Ensure documentation reflects actual operational practices used by delivery teams.

Cross‑Team Collaboration

  • Work with technical teams including NOC, SOC, Engineering, and Service Delivery Managers to gather operational knowledge.
  • Translate technical procedures into clear, structured documentation.

Knowledge Base Management

  • Maintain a centralized knowledge base for operational documentation.
  • Ensure documentation is organized, searchable, and accessible to relevant teams.

Runbook Lifecycle Management

  • Establish version control and documentation review processes.
  • Ensure runbooks remain current as products and services evolve.

Quality and Standardization

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