Role highlights:

• Knowledge Management Specialist

• Location: Espoo, Finland

• Department: Data

• Reports to: Senior Customer Excellent Manager

• Employment type: Permanent

• Workplace model: Hybrid

• Employment is subject to applicable security screening (incl. SUPO, where required)

Why this role matters:

Customer Excellence sits at the integration layer between our customers and internal teams. This role owns the quality and coherence of how CE captures, structures, and shares knowledge - raising the professionalism of our operational documentation and keeping it alive as our processes evolve.

The primary focus is knowledge management: turning scattered, fast-changing operational reality into clear, trusted, well-structured content that others can rely on. Alongside that, the role offers the opportunity ...