We are looking for a Knowledge Performance Sr. Analyst to help drive the evolution of AI-powered knowledge management by improving knowledge quality, optimizing AI-generated responses, and enhancing the overall user experience.

You'll work closely with Knowledge Management and Technology teams to validate platform enhancements, improve AI accuracy, develop high-quality knowledge content, and create engaging learning assets using industry-leading authoring tools.

Key Responsibilities

• Conduct strategic analysis, research, and hypothesis testing to improve AI-generated responses and knowledge performance.
• Partner with technology teams to test, validate, and implement enhancements to knowledge platforms while ensuring consistent governance and minimal impact to users.
• Monitor and optimize knowledge workflows within the enterprise knowledge management platform.
• Review, assess, and impro...